Crown QMS Guide d'installation télécharger pdf (Page 79)

Sources of

Support

QMS CrownNet Setup Guide

QMS Customer Response Center (CRC)

You can contact the QMS Customer Response Center (CRC) in three

different ways:

n Telephone—You can call the CRC at (334) 633-4500 (US)

Monday–Friday, 7:00 am–6:00 pm, Central Time.

» Note:

If you call for assistance, have the following information

ready so our technicians can help you more quickly:

þ Your phone number, fax number, and shipping address

þ A description of the problem

þ The printer model

þ The type of host computer you’re using

þ The type and version of operating system you’re using

þ The interface you’re using, and, if serial, the protocol (for

example, XON/XOFF)

þ The application and version you’re using

þ The emulation you’re using

þ Your printer firmware version (listed on the status/start-up

pages)

n Fax—You can fax questions to the CRC at (334) 633-3716 (US).

Provide the same information as listed above, and indicate

whether you would like a faxed or a phoned reply.

n Internet—If you have access to the World Wide Web, you can

access the CRC through the QMS home page at

http://www.qms.com/

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Crown QMS Guide d'installation Page 79